At Sans Limité, our goal is to deliver premium-quality products and ensure you have an excellent shopping experience. While we stand behind the craftsmanship of our items, we understand that returns may occasionally be necessary.

1. Return Window

Returns must be requested within 14 days of receiving your order. Items must be unworn, unused, in their original condition, and include all original packaging.

2. How to Request a Return

To initiate a return, contact our customer service team at office@sanslimite.store with your order number and a brief description of the reason for the return. Our team will review your request and provide detailed instructions if your return is approved.

3. Return Shipping

Unless otherwise specified by our support team, customers are responsible for return shipping costs. We recommend using a tracked and insured shipping method, as we cannot be held liable for lost or damaged return parcels.

4. Refund Process

Once we receive and inspect your returned item, we will notify you about the status of your refund. If approved, your refund will be processed to the original payment method within 14 days.

5. Exchanges

If an item does not meet our quality standards, we will work with you to find a suitable replacement. For exchange inquiries, please email office@sanslimite.store.

6. Return Address

The return address will be provided after your return request has been reviewed and approved.