Common Questions

Question: How long does an order take to be delivered?

Answer: Orders are typically shipped within 2–6 business days from our warehouse. Delivery time will depend on your location. Once your order has been shipped, you will receive a tracking number.

Question: How can I track my order?

Answer: Once your order is shipped, we will send you an email containing your tracking number. You can use this number in the “Track My Order” section on our website or directly through the shipping carrier’s tracking service.

Question: How can I contact you?

Answer: If you have any questions, feedback, or concerns, feel free to reach out to us at office@sanslimite.store – we’re happy to assist you.

Question: What is your return policy?

Answer: Returns must be requested within 14 days of receiving your order. Items must be unworn, unused, in their original condition, and include all original packaging. To initiate a return, contact our customer service team at office@sanslimite.store with your order number and a brief description of the reason for the return. Our team will review your request and provide detailed instructions if your return is approved. Unless otherwise specified, customers are responsible for return shipping costs. Refunds are processed to the original payment method within 14 days after receiving and inspecting the returned item.